Modifications for safety during the Corona Virus Shutdown:
We do not permit the general public to come into the house without a room reservation. Guests who have visitors must entertain them outside.
Room reservations may be modified to allow as much "airing out" time between guests as possible. We will do our best to honor your request.
Breakfast is limited to pre-prepared foods (breads, pasteries, cereal, oatmeal, yogurt, fruit cups), coffee and hot water for tea or hot chocolate. Guests are not given access to the kitchen or the back of the house. Rooms are cleaned thoroughly between guests, linens are laundered on the highest water and dryer temperatures possible. All the cleaning is done by Sue, Nancy or Rita. None of us works in any other household, so there is no chance for cross-contamination.
The hot tub is closed to guests until cleared by Montgomery County.
Deposits and payment of balances:
We have upgraded our software to streamline payments and make checking in at RowanLark a smoother process. We take Visa and MasterCard on-line. Please let us know if you want us to use a different credit card, cash or check to pay your balance.
Reservations less than 2 weeks away: Payment in full at time of reservation.
One Night Stays: Available when selecting Flexible Booking. Payment in full at time of reservation. Unlike most B&Bs, we accept one night reservations, even though on weekends that usually creates a vacancy. We have set the deposit for single nights to full price, to off-set that loss in the event of cancellations.
Multi-night Stays: 50% due at time of reservation, balance charged to credit card 8 days prior to arrival.
Whole House booking: 50% due at time of reservation, balance charged to the credit card 30 days prior to arrival. Two-night minimum.
Cancellations and Refunds: As soon as we know that there is a cancellation, we immediately release the room and try to re-book it. We keep a waiting list for this purpose. If we are successful, we give full refunds, less the $25 that our processing service charges us.
Flexible Booking: This is something new we are trying. The best thing is to get trip insurance from a 3rd party vendor. You can get a policy that lets you cancel for any reason and get cash back. If you don't want to bother with an insurance policy, you can select flexible booking for an additional (non-refundable) cost of $25 per day. If we are able to re-book your room, you will get cash back. If we can't re-book your room, you will get full credit towards another stay of the same length. The credit will be good for a year from your original reservation date. If you decline flexible booking, we understand, but please do not ask us to make exceptions later. It's very uncomfortable for us and we work hard to be fair to everyone.
Pets: Well behaved dogs are welcome in the Carriage House with prior approval and a $20 per day per dog fee. Dogs should be kept on a leash and not permitted in the main house. We do not accept cats.
Smoking: Smoking is not permitted indoors, in the back yard or near either house. For those who must smoke, there is a smoking area located in the front right corner of the property.
Friends and Family: Please feel free to have up to 4 visitors to enjoy the grounds and common areas with you, within the limits of current covid restrictions. If you have booked the entire property and would like to have a small gathering or celebration, please talk with us. RowanLark is not a venue, but RowanLark is a great place for a family reunion, wedding breakfast or rehearsal dinner, within certain limits. This is our family home and we live in a quiet neighborhood. Though we have a huge house and lots of parking, we want to fit in with the neighborhood culture.
At RowanLark at Headwaters Farm, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Information Collection: Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at RowanLark at Headwaters Farm. We only collect information about you that we consider necessary for achieving this. Personally, identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. RowanLark at Headwaters Farm does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose too.
At RowanLark at Headwaters Farm, we take security seriously. When users make a reservation we use every precaution to safeguard it online and offline.
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address so that it cannot be read over the internet.
RowanLark at Headwaters Farm may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.